Insights & Strategy
BPO & Customer Service Insights
Page 10 of 11
Industry Insights
We Keep Getting Calls From M&A Firms Pitching AI Deals. The 'Boring' BPO Market Is Suddenly Hot.
Sierra hit $10B. A16Z wants to unbundle the $300B BPO market. From inside the industry, the AI transition is messier than pitch decks suggest.
Mar 9, 2026 · 9 min
Operations
Most BPOs Won't Show You Their Insurance Policy — Here's Our Multi-Million Dollar One
Most BPOs skip professional liability coverage. We carry multi-million dollar E&O and CGL policies. Here's why that should matter to you.
Mar 8, 2026 · 6 min
Industry Insights
Computer Associates Founder Charles Wang Gave Us a Big Break 20 Years Ago — Then We Built a Global BPO
Computer Associates founder Charles Wang gave a young immigrant a shot at KylinTV. 20 years later, that became a 2,500-agent global BPO.
Mar 7, 2026 · 10 min
Technology
We Made a Vibe-Coding Starter Kit — It's Free and Kind of Fun
A Claude Code template with 20 skills for building fullstack apps from plain English. It's a toy project, it's MIT licensed, and it's kind of fun.
Mar 6, 2026 · 7 min
Technology
How We Secure 2,500+ Endpoints Across 3 Continents — And Why We Built Our Own Tools to Do It
2,500+ endpoints across 3 continents. We built a custom management layer on Bitdefender's API to secure distributed BPO operations.
Mar 5, 2026 · 7 min
Technology
A Client's Payment Almost Went to the Wrong Bank Account — Here's What Happened
A Business Email Compromise attack nearly redirected a client payment to a fraudulent account. Here's the full timeline and the policy change that followed.
Mar 4, 2026 · 7 min
start
Want to talk about your support operation?
A 30-minute conversation with a real Callnovo team member. No commitment.