saas

Your Users Churn When Support Queues Grow

AI agents and multilingual human specialists resolve onboarding questions, billing disputes, and technical issues in 65+ languages — before frustration becomes cancellation.

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Team of developers working together on computers in a modern tech office.

how it plays out

Real contacts, minute by minute.

Live Chat English

"I can't figure out how to connect my CRM integration"

Onboarding friction during trial period

Customer opens live chat from the integrations settings page
AI detects account is in trial, identifies CRM type from workspace metadata
Walks customer through OAuth connection with step-by-step screenshots
Confirms data sync is active and schedules a follow-up check in 24 hours

Handled without escalation Trial saved

Email German

"Why was I charged twice this month?"

Billing dispute from annual plan holder

AI parses email in German, pulls billing history from Stripe
Identifies duplicate charge caused by plan upgrade mid-cycle
Issues prorated refund automatically and sends itemized breakdown
Confirms corrected invoice in German with PDF attachment

Resolved automatically Refund issued

WhatsApp Portuguese

"Our dashboard has been loading slow all morning"

Performance complaint from paying customer

AI checks system status page and identifies regional latency spike
Confirms the issue is known and engineering is investigating
Provides estimated resolution window and workaround via API endpoint
Sends proactive update once the incident is resolved

Instant resolution Proactive follow-up sent

Phone Japanese

"We need to add 50 seats before our board meeting Friday"

Urgent enterprise seat expansion request

Human agent takes call in native Japanese, pulls up account
Confirms volume pricing tier and applies enterprise discount
Provisions 50 seats immediately with SSO pre-configured
Emails license summary and updated contract to the admin

Seats live in minutes Enterprise deal expanded

the team behind it

Faces, not a queue.

real members of the global team

SaaS-Trained Specialists

Integration troubleshooting across Stripe, Salesforce, HubSpot, and REST APIs
Subscription billing logic including prorations, upgrades, and dunning recovery
Onboarding guidance tailored to trial users, SMBs, and enterprise accounts

65+ Languages

Native-speaking agents in English, Spanish, Mandarin, and 60+ more
Real-time AI translation for rare language pairs
Cultural context training for every market we serve

Follow-the-Sun Coverage

Operation centres in Canada, Bolivia, Nicaragua, the Philippines and China
Smooth handoff between time zones with shared context
Holiday and weekend coverage without overtime costs

questions

What buyers ask before they sign.

How much does it cost?

AI voice is $0.15 per minute and web chat is $0.15 per session. Live agents start at $300 per month including 500 minutes — about $0.60 per minute — or from $5.80 per hour for a dedicated agent working only your account. The minimum engagement is half a seat, not a five-seat block.

How fast can you start answering our phones?

Five days is our normal window to staff a live account — that is five days to find and place an agent who fits your business, not five days of software setup. AI voice can go live sooner because there is no hiring step.

Do you answer in Spanish?

Yes, on the same number, with agents in our Bolivia and Nicaragua operation centres — native Spanish, not machine translation. English and Spanish share one queue, and we cover 60+ more languages if you need them.

Can I mix AI and live agents on one number?

That is the normal setup. You decide which call types go to AI and which reach a person, and you can change the split as your volume changes. Nothing about that decision is locked in at signup.

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